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Forum > Cjexotics sales and stock (Moderator: stilllearnin) > Terms and F.A.Q.'s (updated june 2007)
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stilllearnin
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Terms and F.A.Q.'s (updated june 2007)
« on: June 03, 2007, 10:22:43 AM »

Please note that your failure to read our terms  accidentally or intentionally will not under any circumstances be a reason to consider them void or non-existant.
Please read carefully as these apply to everyone!
  By ordering or buying you are agreeing to these terms.


TERMS:
We offer a conditional live arrival guarantee only.
No shipments will knowingly be sent in violation of any state or federal laws.


 All sales are final. This applies to website sales,online auction sales,  wholesale/fax sales, show sales and face-to-face sales.This is done to discourange any impule buying and to eliminate unnessecary shipping or restocking.


ANIMALS FOR  SALE:
Animals offered for sale have not been quarantined or treated for parasites unless specifiaclly noted. All animals offered for sale will appear healthy and show no outward signs of illness. We  recommend that all animals  be quarantined reguardless of their type ,species or birth status. (even shipping incidents may cause stress or shock).



PHOTOS :
The photos posted  in the sales section  may or may not be the actual animal(s) for sale. Unfortunately due to the number of animals we handle, the constant changing of inventory, and the large amount of requests  we recieve for photos , it is  impossible for us to provide photos of each individual animal.

SHIPPING and PACKING
Prices for animals do not include shipping.
Shipping for Delta Dash is $80.00.
(alternately delta shipments can be sent freight due and the reciever will pay actual exact cost directly to delta)
Shipping for FedEx  overnight door-to-door services start at $45.00 and goes up depending on the size of your order.
Shipping via USPS overnight starts at $28.00
In order for me to quote shipping costs for your order I will need your exact order and address.  Note that all door-to-door orders must have someone available to receive and sign for the package.

We will only ship animals when  weather is reasonable! Understand we may occasionally delay a shipment due to weather. This is for the safety of the animal(s) or our own personal safety at times. If  alternate shipping dates cannot be agreed upon, we will issue a full refund for your purchase.

PLEASE - Always advise us of your local weather conditions so animals may be packed for shipping accordingly.

            exports ?    
As of Jan 1, 2007 we no longer use customs brokers to sell our stock to overseas customers.If you are outside of the U.S. we will be happy to send shipments to your broker inside the U.S. but have no means to export otherwise.To help offset costs any shipments of $500.00 or more, sent to a broker for export reasons will recieve a 10% discount off of the total excludeing shipping.

Payments:
We accept payment in the form of money orders (postal prefered),cashiers/bank checks,personal checks, cash (if in person) and payments via paypal. Cashier's checks will be verified before any animals are shipped.
Orders paid for with paypal must be shipped to the confirmed address listed on your paypal account as per their Terms Of Service. Paypal does allow you to add confirmed addresses to your account.
Personal checks will be held no less then 10 days after we recieve them to make sure they clear the bank.

cjexotics is


We do not accept any form of payment that originates in any country other then the United States.
We  also accept wire transfers via any bank,theres is a $15 fee on wire transfers under $500.00
NOTHING is considered sold until payment is received.

No sales are made to anyone considered a minor in their place of residence without "parents consent". cjexotics,it's owners or employees are not responsible to find out how old you are before selling to you.


CONTACT :
Many of you are already   aware  that we can be difficult to reach and sometimes slow to respond. The forum personal message system is the best way to contact us.To insure you get the quickest response to your inquiry , tell what you would like,includeing any preferances on sexes and sizes (when applicable).  If there is something you do not see in our sales area ,we MAY be able to get it so feel free to ask.(note suppliers don't always anwser us right away so it may take a little time to get a response and/or quote.)

PRICEING:
Priceing is set by us! If it's to high,sorry. Prices are set according to costs involved and there is nothing we can do about it  undecided
If you'd like to complain that a particular price is to low - go find someone who cares!

Messages asking the prices of  animals will get a delayed or NO response as  we post the price of each in their listing in the sales section. Emails asking  questions such as "how many do you have", "what sexes", "what's the length, and weight of each", or "can you send photos of every animal you have available" will also get a slow or no  response.Unfortunately takeing a photo of each individual is usually not possiable due to time constraints.

conditional live arrival guarantee

We do not guarantee the temperament of ANY animal sold. Animals can act totally different when exposed to different situations. If we know for certain something is aggressive, it'll be listed that way! But "it's mean"." it bit me","it ate my other fish" or etc...are not grounds for a refund.


        We are not responsible for any illness or disease that may be contracted from or spread to your animal. Proper quaranteen and cleanliness are required when working with animals and this is up to the buyer.

       We guarantee live arrival on packages shipped overnight as long as there is someone avalliable to recieve the package on the first delivery attempt.  Any losses must be reported within 4 hours of the package arriving.Any credit due will be given on your next order-no cash refunds.  Cheaper second and/or third day shipping may be an option on some items (fish) but it is done at the buyers risk!


Amphibians and insects - are excluded from any guarantee when temperatures in transit are abover 85 deg(f) or below 40 deg (f)[/color]

        We are not responsible to carrier losses or delays! We don't drive a mail truck or fly a plane   In the event of a loss we will work with you with whatever help we can provide in filling a claim with the carrier but thats all we can or will do.

All items are listed as accurately as possible although some items may be off their description  some. For example animals grow,fish aren't taken out of water to be perfectly measured , etc..


We are not responsible for knowing your local laws! Before you place an order check your local laws. We only know our local laws and will not violate them.By ordering you agree to assume all legal responsability for your purchase(s).

We reserve the right to change or update these terms as/if needed.
We reserve the right to refuse any sale to anyone if we have reasons




F.A.Q.'s and their anwsers :


Q:Do we trade?
A:Occasionally - yes.  Q:Will we ship first?  A:NO.

Q:Do we offer wholesale priceing?
A:Yes we do! Upon recieveing your business name,address and tax ID # we'll be more then happy to disclose our wholesale priceing to you.

Q:Do we carry Ohio Native reptiles and/or amphibians
A: NO Unfortunately theres to much hastle and not enough market to interest us.

Q:Am I buying the animals pictured on this site?
A: NO - most photos are generic,just one of a group to show the species,unless otherwise note.

Q:Can you buy/prepay for an animal scheduled to arrive on an upcoming shipment?
A:NO - Simply to protect you and us. Sizes can change,accidents happen and carriers may even damage or delay or incoming shipments. Exclusions are special orders and special group offers.

Q:Is there tax? For Ohio residents
A: yes! But we cover that.

Q - How long before you ship ?
A - It depends
  - If you paypal  , we usually like to wait  2 days before shipping - This just lets us cut back feeding so fish produce less waste/amonia in the bags in transit,which results in you recieveing nicer fish   
(if you mail paymnet,after it clears,see above )
 - If the purchase is a reptile they can often be shipped the same or next day (unless it's a freshly feed snake).

Q - I see your priceing on _________ is too low! Your going to hurt the market price, can you raise it?
A - simply put NO
  over the last 2 years we recieved lots of nasty emails and messages about things like this and my only advice is,if it's to low or "lower then resellers buy for" BUY HERE.



Commonly used  abbreviations   and other info.

abbreviations 


c.b. = captive born
f0 = wild caught
f1 = first generation captive borns / from wild caught parents (f1 and higher are also c.b.)
f2 = from wild caught grandparents
f3 and so on, each additional # constitutes a generation of captive breeding.

Pond raised fish - reguardless of origin are not listed as wild or anything special,since theres no way to guarantee specifics



Farmed - can also mean different things depending on which exporter sends them. "Farmed" from one exporter can =animals setup on HUGE open air cages in their native habitat ,left alone to breed then the babies are collected. "Farmed" from another supplier can mean, pregnant females are collected and held until they produce eggs/babies. Most of these animals are F1's  but are only listed as farmed since we have no way to verify their exact origins.

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stilllearnin
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Re: Terms and F.A.Q.'s (updated june 2007)
« Reply #1 on: June 03, 2007, 10:55:29 AM »

Additional (and future) F.A.Q.'s

Q:
Quote
What's a faq?  laughing1
A: Frequently  Asked Question

Q: Did you get my message from yesterday?

A: I'm often busy with work ("normal job"), shipping orders (wholesale and online orders) careing for animals (fish,birds and reptiles) and arrangeing new arrivals and renovations so I  don't always get online daily so may not reply right away.

Q: What do you usually stock?
A: Stock varies by seasonal offerings and breeding.
Check our photo galleries for previous stock examples

Q:I saw at one time you may get beani,know when?
A: Not a clue  undecided
They were ordered and paid for but ran into several problems on the collectors side with laws and pollitics concerning exporting.

Q:  Why is this section so empty?
A: This section was cleaned up and readyied for reorginazation on 6/03/2007  icon_salut


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My fish pics
stilllearnin
Administrator
Fish God
*****
Posts: 4440


Site owner , Pm any inquiries about the site to me


WWW
Re: Terms and F.A.Q.'s (updated October 2007)
« Reply #2 on: October 18, 2007, 05:59:52 PM »

 Due to past issues,let me state this as clearly as possible
These terms overrule any and all terms,found anywhere.Includeing but not limited to - outdated webpages , cached webpages,previously printed materials and so on.

BY ORDERING YOU AGREE TO THE TERMS POSTED IN THIS SECTION.

SAID TERMS WILL BE UPDATED HERE , PRIOR TO THE POSSIBILITY OF ANY SALES TAKEING PLACE.

Thank- You
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